Our Methodology & Approach
A structured methodology is followed to achieve the clients’ objective. We always follow three phases in reaching the client’s objective.
Our main intention of planning phase is to understand the desired output expected by our client. It can be achieved by having more discussion sessions with our clients in this phase. Once we understand and conclude what is the precise requirement client is looking for, then we frame a working plan to achieve the desired output, in specified time frame. A day-to-day schedule with the involvement of all the departments and accountability from our end will be prepared and shared with our client for approval. We accommodate buffer working days for every module or every stage to handle any unavoidable delays. Once the working plan is approved at both ends it will be proceeded to the Implementation Phase.
Fine Tuning Phase
This stage is comparable to seasoning the soup with salt and pepper. After the project has been implemented, this time will be used for any additional changes that the management deems necessary. The representatives of the various departments of the client organisation will also get Knowledge Transfer (KT) during this last phase. This phase mostly consists of the client's business intelligence techniques being improved. During this stage, we check the acceptance level, give a detailed report with our client, and make any necessary adjustments as needed. We inform our customer service about the kind of service our client needs based on the acceptance level.
Implementation phase is the most crucial part of our cycle. The continuous review of progress in implementation phase is done according to the plan and can also be amended according to the progress. Our client will be kept informed about the progress and changes in implementation phase with the help of a tracker. Our team with hierarchical structure will be implementing the phase and interacting with our clients in respective hierarchy. There will be an alternate plan for handling if the current plan seems unpractical. Implementation phase will be locked off only after approval from all departments and people involved.
Our strength is our customer support bench and is one of the major pillar of the company. Our customer support earned more accolades from various circles of the clients. We have a customer support which is uncompromised as per Service Level Agreement (SLA) with our client. Our customer support team does not approach two clients in the same manner, we always customize the way we support with the case studies of clients which adds comfort and perception to our client.